Refund and Returns Policy

Overview

Thank you for choosing Eastpoint Jewelry. Your satisfaction is our priority, and we are committed to providing you with exceptional service. Please carefully review our return and exchange policy below:

1. Returns
   We do not accept returns on any items purchased.
2. Exchange Policy
   Items may be exchanged within 10 days of the purchase date.
3. Eligibility for Exchange
   To qualify for an exchange, the following conditions must be met:

The item must be in its original condition, unworn, and accompanied by all original packaging, tags, and certificates (if applicable).
A valid proof of purchase, such as the receipt, must be presented.

4. Non-Exchangeable Items
   The following items are not eligible for exchange:

Custom-made or personalized jewelry.
Sale or clearance items.

5. Exchange Process
   In-Store Exchanges: Visit us at our store location with the item and receipt.
   Online Purchases: Contact us at (+1) 646-775-8026 to initiate the exchange process.
   We reserve the right to decline an exchange if the item does not meet the above conditions.

Thank you for understanding and supporting our policy. If you have any questions, please don’t hesitate to reach out to us at (+1) 646-775-8026.

Need help?

Contact us at contact@theeastpointjewelry.com for questions related to refunds and returns.